Refund policy
A Coastal Christmas – Year-Round Holiday Cheer
At A Coastal Christmas, we take pride in delivering festive joy with every order. Please review our refund and return policy below to understand how we handle returns, replacements, and refunds.
No Cash Refunds
We do not offer cash refunds. All eligible returns or replacements will follow the procedures outlined below.
Damaged or Broken Items
If your item arrives damaged or broken, please refer to our Shipping Policy for full instructions on how to request a replacement.
Important: You must follow the instructions exactly—failure to do so may result in the inability to replace your item. This is because we need specific documentation from you in order to file a successful insurance claim with the shipping carrier. If we cannot recover the cost of the damaged item through insurance, we are unable to issue a replacement.
Return Eligibility (Non-Damaged Items)
We offer a 7-day return policy for eligible, non-damaged items. You have 7 days after receiving your item to request a return.
To be eligible:
● The item must be unused, unworn, and in original condition
● Tags must be attached and item must be in its original packaging
● You must provide a receipt or proof of purchase
● Shipping fees are non-refundable
● Return shipping costs are the customer’s responsibility
How to Start a Return
To initiate a return, email us at info@acoastalchristmas.com.
Approved returns must be shipped to:
A Coastal Christmas
207 E River Street
Savannah, GA 31401
If your return is accepted, we’ll send you a return shipping label and instructions for mailing the item.
Note: Items sent without prior authorization will not be accepted.
Non-Returnable Items
Certain products cannot be returned:
● Perishable goods (e.g., food, flowers, plants)
● Personalized/custom items
● Personal care products (e.g., soaps, lotions)
● Hazardous materials (e.g., flammable liquids or gases)
● Sale items and gift cards
If you’re unsure whether your item is returnable, please contact us at info@acoastalchristmas.com.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at info@acoastalchristmas.com.