At A Coastal Christmas, we’re committed to getting your holiday treasures to you quickly, securely, and affordably. We use Pirate Ship to offer discounted USPS and UPS rates—with no hidden fees.

 

📦 Processing Time

• Orders are typically processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• During peak holiday seasons, processing times may increase We'll keep you informed of any delays.

 

🚚 Shipping Rates & Delivery Estimates

We offer real-time shipping rates from USPS and UPS at checkout, reflecting Pirate Ship’s

discounted commercial pricing. Estimated Delivery Times:

• USPS First Class Package: 2–5 business days
• USPS Priority Mail: 1–3 business days
• UPS Ground: 1–5 business days (depending on your location)

⏳ Shipping times are estimates and not guaranteed. We’re at the mercy of the carriers, so thank you for your patience!

 

🔍 Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can follow your package in real time through USPS or UPS tracking tools.

 

🌎 Shipping Locations

We currently ship to all U.S. states and territories. At this time, we do not offer international shipping.

 

📬 Lost or Damaged Packages

We package every item with care, but if your order is lost or arrives damaged, please notify us

within 7 days of delivery. We will:

• File a claim with the carrier on your
• Issue a replacement or refund based on the outcome of the

 

🏠 Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address:

• We will contact you for
• Reshipping fees may 

 

Need to Submit a Damage Claim?

📦 For UPS Shipments

To help us file a UPS insurance claim, please provide:

• Recipient's name, address, and phone number
• The UPS tracking number
• Invoice/proof of value
• Proof of payment
• UPS pickup or drop-off date
• Number of damaged items total items
• A detailed description of the damage
• Screenshots of any relevant correspondence
• Photos of:
• The damaged item(s)
• The packaging, inside and out
• Any internal packing materials

⚠ Please do not discard packaging or items until the claim is resolved.

 

📮 For USPS Shipments

USPS claims require:

• The tracking or label number
• Evidence of insurance (receipt, label, or online purchase record)
• Proof of value, such as:
• Sales receipt
• Paid invoice or credit card statement
• Online transaction details
• Proof of damage, including:
• Clear photos of the damaged items
• An estimate of repair or replacement costs

📦 Save all original packaging and damaged items until USPS resolves the claim. You may be asked to bring everything to your local Post Office for inspection.

 

🎄 Questions? We’re Here to Help!

📧 Email us at: support@acoastalchristmas.com

📞 Call us: (843) 681-5158

 Let us help make your season merry and bright!